Privacy Policy

Caamaño Inmuebles, C.A. (“Caamaño Inmuebles”, “we”) is responsible for the personal data collected through this website and the contact channels it offers: forms, email, phone and WhatsApp.

Controller contact details: Email: contacto@caamanoinmuebles.com Phone and WhatsApp: +58 424-8261631 Address: Local 1-03, Centro Comercial Bayside Planta PB, Porlamar 6316, Nueva Esparta, Venezuela Hours: Monday to Friday, 8:00 AM - 6:00 PM

Depending on how you interact with the site, we may process the following categories of data:

• Contact form: your name, email address and the content of your message.
• Valuation or rental request: your name, phone, email and the property details you share (type, location, size, bedrooms, goal and comments).
• Direct communications: whatever you share by email, phone or WhatsApp when you get in touch.
• Technical data: IP address, browser type and the date and time of the request, used to protect the form from spam and abuse.
• Usage data (only if you accept optional cookies): pages visited, property searches, inquiries, clicks on the WhatsApp and phone buttons, pseudonymous identifiers and site speed metrics. We do not send form contents to PostHog or record sessions.

We process your data only to:

• Answer your questions about buying, selling, renting and real estate advice.
• Prepare and send you a valuation of your property when you request one.
• Contact you through the channel you chose to follow up on your request.
• Keep the site secure and prevent automated message submissions.
• Understand, in aggregate, which content works best so we can improve the site (only with your consent).

We process your data because you provide it voluntarily when you submit a form or write to us, and because it is necessary to handle the request you make. For optional cookies and analytics tools, the basis is your consent, which you can withdraw at any time.

Submitting a form means you accept this policy. If you disagree, you can contact us directly by phone or WhatsApp.

We do not sell or transfer your personal data for commercial purposes. Only the technology providers needed to run the site are involved, acting on our behalf:

• Resend: delivers the email containing your form message to our team.
• PostHog: visit and interaction analytics, only if you accept optional cookies, and technical server logs without form contents.
• Vercel: hosts the site and, if you accept optional cookies, provides analytics and speed measurement.
• Sentry: technical error diagnostics. The configuration excludes identities, cookies, headers, request bodies and query parameters; it does not record sessions.
• Cloudflare Turnstile: anti-spam verification of the form, when enabled.
• CARTO and OpenStreetMap: map tiles for the property catalog map. They may receive your IP address and technical data when it loads.
• WhatsApp (Meta): if you write to us through this channel, the conversation is also governed by WhatsApp’s terms and privacy policy.

Some of the providers above operate servers outside Venezuela, so your data may be processed in other countries. In those cases we share only what is strictly necessary and choose providers that apply recognized security measures.

We keep your data for as long as needed to handle your request and maintain our relationship with you, and afterwards for the periods required by applicable legal obligations. When it is no longer needed, we delete or anonymize it.

We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss or alteration:

• Encrypted connection (HTTPS) across the whole site.
• Anti-spam protection on the form and a per-minute submission limit.
• Access to received messages limited to the staff who need them to assist you.

In line with the right of access to and rectification of personal data recognized in Article 28 of the Constitution of the Bolivarian Republic of Venezuela, you may at any time:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data when it is no longer needed.
• Object to the processing or withdraw the consent you gave us.

Write to contacto@caamanoinmuebles.com stating which right you want to exercise and, to protect your privacy, from the same email address you used to contact us. You can also call or message us on WhatsApp during business hours.

This site is intended for adults. We do not knowingly collect data from minors. If you believe a minor has sent us information, let us know and we will delete it.

We use essential cookies so the site works and, only if you authorize it, analytics cookies. You can review the details and change your choice at any time in our Cookie Policy.

We may update this policy to reflect changes to the site or to regulations. The current version will be published on this page, with the date of the latest update shown at the top.

For any questions about this policy or how your data is handled, you can reach us at: Email: contacto@caamanoinmuebles.com Phone and WhatsApp: +58 424-8261631 Address: Local 1-03, Centro Comercial Bayside Planta PB, Porlamar 6316, Nueva Esparta, Venezuela Hours: Monday to Friday, 8:00 AM - 6:00 PM